You are solely responsible for paying the costs associated with the use of our Services, such as Internet connection charges or fees charged for connecting to networks that provide access to Internet content. As well, you are responsible for acquiring any equipment needed for such connections.
Our Services will be governed by and construed in accordance with the laws of the province of Quebec, Canada. All disputes, controversies, or claims arising out, or in connection with the use of our Services shall be submitted to and be subject to the jurisdiction of the courts of the province of Quebec, Canada. Thus, in the event of any and all disputes arising from the use or in connection with our Services, the courts of the province of Quebec, Canada will have exclusive jurisdiction.
Confidentiality and Privacy
In order to use some of our Services, you may be required to provide personal information. We are committed to protecting the privacy and confidentiality of your personal information, while making use of our Services.
Price and Payment Methods
All prices, unless specified otherwise, are in Canadian dollars (CAD). Trip prices do not include some associated costs such as domestic or international airfare. We strongly recommend you wait until the trip is confirmed before booking airfare or making any non-refundable travel arrangements. Please read the description of the trip carefully in order to know what is included in the price.
We are not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing payments in any currency. Furthermore, we are not responsible for extra fees charged by third parties such as customs.
Third Party Payment Processor
We don’t control and are not liable for the security or performance of the Payment Processor. You expressly understand and agree that We shall not be liable for any payment transactions that occur through your use of our Services. You expressly understand and agree that all payment transactions are handled by the Payment Processor. You agree that we shall not be liable for any issues regarding payment transactions between you and the Payment Processor.
You are responsible for all transactions processed through our Services and/or the Payment Processor. We are not liable for loss or damage from errant or invalid transactions processed with the Payment Processor. This includes transactions that were not processed due to a network communication error, or any other reason. If you process a transaction, it is your responsibility to verify that the transaction was successfully processed.
We reserve the right to correct, or to instruct the Payment Processor to correct any errors or mistakes even if payment has already been requested or received.
Booking, Deposit and Full Payment
A booking is accepted and becomes definite from the date that we send a confirmation by email. Before a booking is confirmed, we reserve the right to increase or decrease trip prices. We also reserve the right to decline any booking at our discretion.
Confirmation of your booking does not necessarily mean that your trip is confirmed as we require a minimum number of participants for the trip to take place. If the trip is cancelled due to a lack of participants, we will refund the totality of your payment.
When booking a trip, you will be asked to provide a deposit to secure your spot via our Payment Processor PayPal. The balance of the payment is due 60 days prior to departure. If the balance payment is not received by the due date, we reserve the right to cancel your booking without further warning.
We may change our prices at any time. When applicable, we will give you advance notice of these price changes via our Services. If you don’t agree with the price changes, you have the right to reject the change by not using our Services anymore.
Trip Cancellation and Refund
Any trip cancellation must be made in writing by sending an email to [email protected]
All deposits are not refundable.
For cancellation 60 days or less prior to arrival, 100% of the trip is not refundable.
Travel Documents and Insurance
It is your sole responsibility to ensure that you have valid passports, visas or any other travel documents required for your trip. Your passport must be valid for a minimum of 6 months following the departure date. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of immigration and other government authorities will be your sole responsibility.
For more information about what is needed depending on the country you will be visiting, you can consult our FAQ. Be aware that any information or advice given in our FAQ is purely advisory and We are not responsible for any errors or omissions or changes as to the information provided by third parties such as the appropriate governmental authorities.
Travel insurance is required to participate in the trip. Also, it is your sole responsibility to make sure that surfing is an activity covered by your insurer. We strongly recommend you to extend your insurance coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay or other travel inconvenience occurring during your travel.
It is your sole responsibility to make sure you are in good health condition to participate in our trips. You shall make Us aware and notify Us of any medical conditions, pregnancy, disability or any other mental or physical condition which may affect your health or any medical condition. You must notify Us at the time of booking or after, if your health or fitness changes between the time of booking and the trip departure.
In addition, it is your sole responsibility to ensure that you are aware of any health requirements for your travel and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding health requirements for your destination. If you want a quick overview of the vaccination requirements, visit our FAQ.
By participating in one of our trips, you agree that photos and videos will be taken. These photos and videos may be used in any of our Services unless you specifically request not to use any material your image is depicted in. Otherwise, you grant Us a royalty-free, worldwide and irrevocable license to use such photos and/or videos for the promotion of our Services.
Links to Other Sites
While using our Services, you may come across other website links. If you click on a link to a third party site, you will be taken to websites we do not control and We are not responsible for these party sites. Moreover, We are not responsible for their availability, nor can We assume any responsibility for the content, links, advertising, products, services or other materials made available by or through such external sites or sources.
Use of our Services
You are responsible to provide real, adequate and up-to-date information when using our Services. You are also responsible and liable for content you submit, which includes the opinions or reviews you write, the links you post or any other content. You shall not submit content that involves any illegal activities or activities that are contrary to morality or public order.
Some parts of our Services are made to interact and discuss, and expressing disagreement with another user shall be done respectfully. Consequently, insults, threats, harassment and use of coarse, obscene or vicious languages are forbidden during use of our Services and We reserve the right to withdraw participants from the trip at any time if this is not respected.
Intellectual Property Rights, Copyrights and Trademarks
Except as expressly authorised by Us, you shall adhere to the following rules. You may not:
- Reproduce or decompile the Services or apply reverse engineering to it, unless permitted by mandatory law
- Duplicate, copy, alter, modify, sell, distribute or reuse any portion of the code, visual design elements or content of Our Services;
- Remove and/or circumvent security measures or technical limitations, including limitations to the use of the Services, or modify the Services in any way in order to gain unauthorized access to the Services or for other purposes not limited to this;
Any unauthorized activities could be subject to legal actions.
Changes to Our Services
We reserve the right to change, temporarily suspend or terminate our Services, in whole or in part, at any time and without advance notice of any kind. We will not be liable to you or to any third party for such suspension, modification or termination of the Services.
The Services are provided “as is” and “as available” and We make no warranties of any kind either expressed or implied.
Furthermore, We do not guarantee that Our Services shall lead to a successful travel experience or to the achievement of any skills levels and/or experiences related to a particular location or activity.
More specifically, We make no warranty or representation that the Services will:
- be timely, secure, uninterrupted or error-free;
- meet your requirements or expectations;
- be accurate and reliable;
- be free of any viruses or other harmful components;
- be rectified if any defects in Our Services.
Any material downloaded or otherwise obtained through the use of Our Services is done at your own discretion and risk and you will be solely responsible for any damage sustained by your computer or any loss of data that may result when downloading such material.
In addition, no advice or information, whether oral or written, obtained by you from Us shall create any warranty.
To the fullest extent permitted by law, in no event, including, but not limited to, negligence, shall We be liable for any direct, indirect, incidental, special, exemplary, punitive or consequential damages, including without limitation the loss of data or goods, sickness, injury, accident, quality of services or products, inability of using the Services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure, even if We have been advised about the possibility of such damages.
In addition, We shall not be liable and assume no risk from the actions or conduct of a third party in the course of using Our Services or from the loss or theft of a user’s property during the use of our Services.